Shipping and returns

I'm delighted to offer international shipping to my valued customers worldwide. Whether you're near or far, I want to ensure that you receive your favorite products with ease. Please take a moment to review the shipping details below.

 

Countries I Ship To:

I currently ship to the following countries:

• United States

• Australia

• Netherlands

• Belgium

• Germany

• France

• Italy

• Luxembourg

• Austria

• Portugal

• Spain

• United Kingdom

• Canada

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If your country is not listed above, don't worry! I am continually working to expand the shipping coverage and may add more countries in the future. Be sure to check back for updates.

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If you wish to exchange or return your order, I am always here to assist you! You can exchange or return the products within 14 days. In exchange for the returned product, you can receive a voucher, another product, or a refund.

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Shipping Policy:

1. Processing time

I process all orders within 1-3 business days. Please note that processing time may vary during busy periods or holidays.

 

1.1 Shipping methods
I offer standard shipping via reliable courier services. The estimated delivery time depends on your location and the selected shipping method. You will receive a shipping confirmation with tracking information once your order is dispatched.

 

1.2 Shipping costs
Shipping costs are calculated based on the weight of your order and your location. The exact shipping costs will be displayed during checkout before you complete your order.

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1.3 International Shipping
I ship worldwide. I cover customs fees and import duties for international orders. Please check your country's customs regulations before placing an order.

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Return Policy:

2. Return conditions

• Returns are only allowed within 14 days of receiving the order.

• The item must be in unused and undamaged condition.

• Returns must be accompanied by the original packaging and labels.

 

2.1 Return procedure

1. Please contact me at sicodesignsshop@outlook.com to register your return.

2. Send the item together with a copy of the invoice to the address provided.

3. Make sure the package has sufficient postage.

4. Once I have received and inspected your return, you will receive a confirmation by email.

5. Refunds will be processed within 5-7 business days of receiving the return.

 

2.2 Return costs
Return shipping costs are the responsibility of the customer, unless the product is defective or damaged upon receipt.

 

2.3 Exceptions

• Customized or personalized items cannot be returned, except in the case of defects.

• Returns are not accepted for digital products.

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Damaged Products

If you've received a damaged product, please contact me via email at sicodesignsshop@outlook.com I will guide you through the procedure to return the item, and a new product will be shipped to you upon receiving the damaged product at the warehouse.